House move transfer or cancellation of your 2024/25 garden waste subscription

Transfer your subscription to your new address

If you are moving house within West Berkshire and wish to transfer your subscription to your new address, please click ‘Start’ at the bottom of the page to begin the form.

Cancel your current 2024/25 subscription

You have the right to cancel your garden waste collection subscription within 21 days without giving any reason.

The cancellation period will end 21 days from the day you subscribed to the garden waste service. (You are deemed to have subscribed to the service when you have provided the council with a completed Direct Debit mandate, or full payment is made for the subscription period.)

To exercise the right to cancel, you must inform the council of your decision to cancel your subscription by clear statement, doing one of the following:

- completing our online cancellation form - click 'Start' at the bottom of the page to begin the form {if you use this option, we will send you an email acknowledgement)

- complete the cancellation form [146KB] and return it to Waste Management, West Berkshire District Council, Council Offices, Market Street, Newbury, Berkshire, RG14 5LD, or

- write to us at gardenwaste@westberks.gov.uk or send a letter to the Waste Management team using the postal address above - please include the date the subscription was made, the name and telephone number of the person who paid the subscription and the address the subscription was for

To meet the cancellation deadline, it is sufficient to send your cancellation communication to us before the cancellation period has expired.

If we have any questions about your request we will contact you to discuss them.

Refunds

If you cancel your subscription before the end of the cancellation period, we will give you a full refund.

We will make the refund without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your subscription.

If you cancel your subscription after the 21-day cancellation period, refunds will not be applicable.

We will make the refund via bank transfer using the details supplied on your Direct Debit mandate. If you paid using another payment method, we will make the refund using the same means of payment that you used for the initial transaction. In any event, you will not incur any fees from the council as a result of the refund.

Remember to also cancel any future Direct Debit instructions with your bank directly to prevent any automatic payments in respect of the following subscription period.

If you ordered an additional bin we will collect it from you at our own expense.

Click 'Start' to begin the online cancellation form.