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Assistance with a range of issues related to council services.

We are committed to providing high standards of customer service, ensuring an efficient and effective delivery of quality accessible services. We will deliver fair, inclusive services and treat all our customers politely and with respect. Read our customer service charter for full details.

Our Privacy Notice explains more about how we use the data you give us.

The main council offices are based at Market Street, Newbury, RG14 5LD. Find our council opening times and phone number here.

You can also access information about Rubbish and Recycling, login to MyAccount and find useful information about services in West Berkshire including Council Tax e-billing online.

You can report non-emergency issues online at any time on our report a problem page. This includes reporting issues such as potholes, broken streetlights and flooding on a road. It is often the quickest method of getting a resolution to an issue.

1. You can save a record of your enquiry by logging in to your My Account or registering for one by clicking on Register below.
  
  This is an optional step and you can choose contact us without logging in.
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1. We provide an Out of Hours Emergency Contact Centre that can be contacted for a limited number of issues that require immediate action by council services.
  
  For out-of-hours emergencies regarding social care for adults and children or homelessness, please contact the Emergency Duty Team on 01344 786543.
What does your query relate to?
1. Benefits
  
  Before getting in touch, you may find what you need already on our Benefits pages.
  You can:
  - find information about and apply for housing benefit or Council Tax Reduction
  - ask for advice about benefits
  
  If you still require further info about Benefits, please click "Next" to submit an enquiry (you will be directed to another page).
2. Business Rates and BID
  
  Before getting in touch, you may find what you need already on our Business Rates pages.
  You can:
  - find guidance on current business rates
  - find out about reductions and relief
  
  If you still require further info about Business Rates, please click "Next" to submit an enquiry (you will be directed to another page).
3. Bins or Recycling
  
  Before getting in touch, you may find what you need already on our Rubbish and Recycling pages.
  
  If you cannot find the answer to your query on these pages, please click the "Next" button to submit an enquiry (you will be directed to another page).
4. Council Tax
  
  Before getting in touch, you may find what you need already on our Council Tax pages.
  You can:
  - pay your Council Tax
  - find out about Council Tax banding and charges
  - find out about Council Tax reduction, discounts and exemptions
  - ask for advice about your Council Tax
  
  If you still require further info about Council Tax, please click "Next" to submit an enquiry (you will be directed to another page).
5. Highways / Countryside
  
  Before getting in touch, you may find what you need already on our Roads or Parks and Countryside pages.
  You can report a problem with the roads, paths and countryside using our Report a Problem form.
  
  If you still require further info about Highways and Countryside, please click "Next" to submit an enquiry (you will be directed to another page).
6. Libraries
  
  Before getting in touch, you may find what you need already on our Libraries Pages.
  You can:
  - read about library fees and charges
  - search the library catalogue
  - renew your library loans
  
  If you cannot find the answer to your query on these pages, please click the "Next" button to submit an enquiry (you will be directed to another page).
7. Planning
  
  Before getting in touch, you may find what you need already on our Planning and Building Control pages.
  You can:
  - find and comment on planning applications
  - find advice on the planning application process
  - see our Local Plan Review (LPR)
  
  If you still require further info about Planning, please click "Next" to submit an enquiry (you will be directed to another page).
8. Something else
  
  Before getting in touch, you may find what you need already on our website. Either search for what you need or you can look through:
  - all our service areas
  - information and services about the council, councillors, voting and consultations
  - information and services about community support, life events and public health
  - our news and blogs
  
  If you cannot find the answer to your query on these pages, please click the "Next" button to submit an enquiry (you will be directed to another page).
You can also phone us on 01635 551111.
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