Garden Waste Collection Service 2019/20
Green Bin - Terms and Conditions
This service is only for residential properties, places of worship and village halls
that dispose of Household Waste.
This service does
Premises which are occupied by a club, society or
any associations of persons in which activities are conducted for the benefit
of the members. Examples of these are sports pavilions and social clubs.
Village halls, other halls or residential
properties that are managed by a commercial landscaper/gardener.
Occupants of such premises should seek a commercial waste service for
the disposal of such garden waste.
The subscription period runs from the 2 September
2019 to the 28 August 2020.
We will make all reasonable efforts to collect
garden waste fortnightly on the same day as your recycling collection. Please see section 4
below regarding important service limitations and exceptions.
Once we have verified your payment, your
subscription sticker (for your green bin) and any requested green bins will
usually be delivered within 14 days. Please let us know if you have not
received your sticker and additional bins within 14 days. Once you have received
your sticker you can then use the garden waste service on your next scheduled
recycling collection day after the 2 September 2019.
To ensure your subscription is processed for the
start of the subscription period you should subscribe by 11 August 2019. We will send your sticker for this
subscription period by second class post.
You can subscribe at any time until the 30 June
2020 but your subscription will end on the 28 August 2020. Irrespective of when
you subscribe the charges remain fixed.
You can subscribe for up to a maximum of 5 green
bins per household. The service charge
is payable per bin. One off set up payments
for additional bins apply (see table below).
2.1 The subscription charges for
the 2019/20 collection service are;
Subscription Charge (per bin)
Service charge for
1st green bin
Service charge for 2nd
to 5th bins
(This is for renewals only where the one off set
up payment has already been made)
Charge for each
additional bin 2nd to 5th (not renewals)
made up as follows:
£40 for the service
charge and £27 for the one off set up payment
cannot accept payment via direct debit.
not offer concessions.
payment is not received at or before the time that you subscribe, your subscription
will not be successful and the service will not commence.
have your completed subscription and payment your property details will be
added to a database used by our waste collector for garden waste purposes. That database shows which households have
subscribed to the service.
New Subscriptions for the September 2019 - August
2020 collection service cannot be accepted after the 30 June 2020. New subscriptions after this date will be
deemed to be for the September 2020 – August 2021 collection service.
You have the right to
cancel your subscription within 21 days without giving any reason. The cancellation period will expire after 21
days from the day you subscribe. If you cancel within this time we will make a
full refund. This does
not affect your statutory rights. If you
cancel this service your green bin will not be emptied if it contains garden
waste. You can continue to place food
waste in the green bin (other than communal properties).
No refund will be given if you decide to stop using the service, in
whole or in part, for any reason outside of the 21 days cancellation period.
send out an annual reminder (generally by e-mail) but subscription renewal is
your responsibility. Failure to renew
your subscription and pay the annual charge will result in your garden waste
collection being cancelled.
vary these terms and conditions at renewal. If we do so, we will give you a
general overview of any significant changes.
More about the
Your green bin must be put out ready for emptying by
7am on your recycling collection day. Please put your bin out with care, kindly avoid
creating any hazards
If you already receive an assisted collection this
It is your responsibility to ensure the subscription
sticker is clearly visible on the back of the bin (handle side) to ensure
collection. Green bins placed out for
collection without a sticker, but containing garden waste will not be emptied.
We will only collect
garden waste (of a type specified by us) contained within the green bin supplied by West
Berkshire Council. We will collect grass
cuttings, prunings, small twigs and branches, hedge trimmings and leaves,
plants and weeds, cut flowers and fallen fruit. You can put food waste in your
green bin. This list is not exhaustive,
for full details of what can go in your green bin please visit www.westberks.gov.uk/gardenwaste.
retain the right to refuse to empty a bin if it contains the wrong types of materials
listed at www.westberks.gov.uk/gardenwaste.
In order for the collection service to be resumed you will be required
to remove the wrong types of materials from the bin(s) before your next
scheduled collection date.
If you discover that your green bin has not been
emptied on your scheduled collection day, please contact Customer Services via
or telephone 01635 519080 within 5 working days to report the missed collection
of your bin(s). If our records indicate that there was no reason why your bin
should not have been collected, the collection crew will aim to return to
collect it within 2 working days of this being reported.
This service intends to provide collections
fortnightly. Collection days or periods may be varied. If a collection is to be changed
or cancelled we will make all reasonable attempts to provide on-line notice.
Please see our website www.westberks.gov.uk/waste for
changes and updates to garden waste collections.
If collections are missed due to any unforeseen
circumstance or adverse weather, attempts will be made to return and empty the
bin(s) where practicable. In the event of sustained
adverse weather such as severe snow, all waste collection services
may be affected and the garden waste
collection service may be suspended in order to redirect resources to assist
with any missed general rubbish collections. There will be no refund for collections missed
due to unforeseen circumstances or adverse weather suspensions. Service updates can be found at www.westberks.gov.uk/waste.
green bin remains the property of West Berkshire Council at all times.
bin(s) may be shared amongst neighbours. However we will only collect garden waste from
the green bin(s) displaying a valid subscription sticker.
agreement made between neighbours to share green bins is a private arrangement.
It is up to neighbours
to decide who will purchase the subscription. The subscription will only be linked to one
property. The green bin will be
collected from outside the subscriber’s property. Neither West Berkshire Council nor the waste
collector shall be responsible for any arrangements or disputes resulting from
any such agreements between neighbours.
the subscriber you are responsible for compliance with these terms and conditions
even if you share the green bin with your neighbours. This is because our agreement is with you.
you move house within the West Berkshire area, the service can be transferred
to your new property. It is your
responsibility to request that your subscription be transferred. You will need to inform us of your moving date
and change of address. You can do this
you leave your old address please remove the subscription sticker(s) from your
green bin(s) and dispose of it, leaving all bins at your old property. All bins remain the property of West Berkshire
Council. Where a new bin(s) is needed at
your new West Berkshire address we will deliver them. A new sticker(s) will be issued via the post
to your new West Berkshire address.
You cannot transfer your subscription to someone
you move out of West Berkshire, we will
not provide a refund for the unused months. You cannot take your
bin out of the West Berkshire area.
Use of your personal
We will collect personal information for the purpose of processing your
application and providing the garden waste collection service. This information will be held in a secure
manner. We won't use your information for any other purpose without your
permission. We won't hold it longer than we need to.
We will treat any personal information by which you can be identified (e.g.
name, address, email etc.) in accordance with the provisions of the Data
Protection Act 2018. You can review our Privacy Notice online www.westberks.gov.uk/pngardenwaste.
In these terms and conditions “us” and “we” means
the Council and “you” means the subscriber.
District Council, Council Offices, Market Street, Newbury, RG14 5LD