Purchase an annual subscription to our chargeable service.

 

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    This form is for subscribing to our 2020/21 Garden Waste Collection Service.

    You will need one subscription for each green bin collected. This is a chargeable service costing from £50 for the first subscription.

    The subscription period will run between 1 September 2020 and 27 August 2021. There will be no part year payment, the cost is fixed no matter when you subscribe within the year.

    If we currently provide you with sacks for your garden waste collection you can find information about sacks subscriptions and how to subscribe here.

    For each subscription, you will be issued with a grey sticker to display on your green bin to show you have paid for the service. Only bins with a grey sticker displayed will have their garden waste collected.

    You can pay online using the following:



    Please read and accept the following terms and conditions for this service.

  3.  

    Garden Waste Collection Service

     

    Green Bin - Terms and Conditions

     

    1.             Subscription

    1.1          This subscription service is only for residential properties, places of worship and village halls that dispose of household waste.

    1.2          This service does not cover;

    ·                     Premises which are occupied by a club, society or any associations of persons in which activities are conducted for the benefit of the members. Examples of these are sports pavilions and social clubs.

    ·                     Village halls, other halls or residential properties that are managed by a commercial landscaper/gardener.

     

    Occupants of such premises should seek a commercial waste service for the disposal of such garden waste.

     

    1.3          The current subscription period runs from 01 September 2020 to 27 August 2021.

     

    1.4        Payment for the current subscription year may be made by credit/debit card or cheque from 21 July 2020. The Council will be introducing direct debit as a means of payment at some point during this 2020/2021 subscription year.

     

    1.5          We will make all reasonable efforts to collect garden waste fortnightly on the same day as your recycling collection. Please see section 4 below regarding important service limitations and exceptions.

     

    1.6          Your subscription sticker (for your green bin) and any requested green bins will usually be delivered within 14 days of payment being received and in the case of card payments, verification of your card payment (please see 2.5 below for direct debits). Please let us know if you have not received your sticker and additional bins within 14 days. Once you have received your sticker you can then use the garden waste service on your next scheduled recycling collection day after 01 September 2020.

     

    1.7          To ensure your subscription/renewal is processed for the start of the 2020/2021 subscription period, i.e. from 01 September 2020, you should subscribe/renew by 14 August 2020 . We will send your sticker for this subscription period by second class post.

     

    1.8          You can subscribe at any time until 30 June 2021 for this subscription period. Irrespective of when you subscribe the charges remain fixed.

     

    1.9          You can subscribe for up to a maximum of 5 green bins per household. The service charge is payable per bin. One-off set up payments for additional bins apply (see section 2.1 below).

     

     

    2.             Payment

    2.1 The subscription charges for the 2020/21 collection service period are;

     

    Subscription Type

    Subscription Charge (per bin)

    Service charge for 1st green bin (new subscription or existing subscription renewal)

     

    £50

    Service charge for 2nd to 5th bins

    (This is for existing subscription renewals only where the one off set up payment has already been made in a previous subscription year)

     

    £40

     

     

    Charge for each additional bin 2nd to 5th (new subscriptions only)

     

    £67

    made up as follows:

    £40 for the service charge and £27 for the one-off set up payment

    2.2          We do not offer concessions.

    2.3          If full payment (please see 2.5 for direct debits) is not received at or before the time that you subscribe or renew, your subscription/renewal will not be successful and the service will not commence/continue.

    2.4        Once we have your completed subscription and payment, your property details will be added to a database used by our waste collector for garden waste purposes. That database shows which households have subscribed to the service.

    2.5        If you will be paying by direct debit we will regard the day that we receive your direct debit mandate (provided that it is fully and correctly completed) as the date that your payment was made and your contract with us for the provision of the garden waste service begins for the current subscription period. We will assume payment will be made by your bank on time.

     

    2.6          Subscriptions for the September 2020 - August 2021 collection service cannot be accepted after 30 June 2021. Subscriptions for the forthcoming subscription period will open in July 2021 (unless otherwise notified).

     

     

    2.7          You have the right to cancel your subscription within 21 days without giving any reason. The cancellation period will expire after 21 days from the day you subscribe. If you cancel within 21 days from subscription we will make a full refund. This does not affect your statutory rights or the direct debit guarantee. If you cancel your subscription, your green bin will not be emptied if it contains garden waste. You can continue to place food waste in the green bin (except for communal properties).

     

    2.8          Where you pay by direct debit, a direct debit mandate will only be required on initial subscription to the service. The initial single payment taken will be the total fixed subscription charge due in respect of the whole subscription period, irrespective of when you subscribe (see 1.8).

     

    2.9        Subsequent subscription periods commence on or around 1 September each ye ar (unless otherwise notified) and payment and renewal of subsequent subscription periods paid by direct debit will be automatic. Information regarding the forthcoming subscription period will be sent to you in advance and (unless you cancel your direct debit instruction), your subscription for that forthcoming subscription period will be automatically renewed (see 3.2 below).

     

    2.10      The 21-day cancellation right (see 2.7 above) shall only apply to the initial subscription and not to renewals where the service and the contract terms are continuous from the initial subscription date.

     

     

    2.11      No refund will be given if you decide to stop using the service, in whole or in part, for any reason outside of the 21 days cancellation period or outside of the terms of the direct debit guarantee.

    3.             Annual renewal and Cancellation of automatic annual renewal

    3.1          Non direct debit subscriptions. We will send out an annual reminder (generally by e-mail) but payment of your renewal subscription is your responsibility. Failure to pay your renewal subscription will result in your garden waste collection being cancelled.

    3.2          Variable direct debits. If you pay by way of annual variable direct debit your renewal subscription will be automatically collected. We will notify you in advance of the subscription amount to be collected (which shall be a single payment for the fixed subscription charge in respect of the forthcoming subscription period), any variation of the amount to be paid and the date on which it will be collected. If you do not wish to pay the renewal subscription(s) please instruct your bank to cancel the direct debit prior to renewal and it would be helpful if you also informed us of your decision.

    3.3          We may vary these terms and conditions at renewal including the amount of the subscription charge. If we do so, we will inform you of any significant changes in advance. If you do not wish to accept such changes you have the right not to renew and to cancel the automatic renewal of your subscription (Please see 3.2 for information relevant to direct debits).

    3.4        Provided that you renew your subscription by the renewal deadline (see 1.7) your garden waste service will continue seamlessly and your contract with us shall be considered to be continuous and to have started at the initial subscription date.

    4.             More about the service

    4.1       Your green bin must be put out ready for emptying by 7am on your recycling collection day. Please put your bin out with care, kindly avoid creating any hazards or blocking pavements. Please note that collection times are subject to change and up-to-date information can be found on the Council’s website.

    4.2          If you already receive an assisted collection, this will continue unless that is no longer required.

    4.3        It is your responsibility to ensure the subscription sticker is clearly visible on the back of the bin (handle side) to ensure collection. Green bins placed out for collection without a sticker, but containing garden waste will not be emptied.

    4.4        We will only collect garden waste ( of a type specified by us) containedwithin the green bin supplied by West Berkshire Council. We will collect grass cuttings, prunings, small twigs and branches, hedge trimmings and leaves, plants and weeds, cut flowers and fallen fruit. You can put food waste in your green bin. This list is not exhaustive, for full details of what can go in your green bin please visit www.westberks.gov.uk/gardenwaste .

    4.5        We retain the right to refuse to empty a bin if it contains the wrong types of materials listed at www.westberks.gov.uk/gardenwaste . In order for the collection service to be resumed, you will be required to remove the wrong types of materials from the bin(s) before your next scheduled collection date.

    4.6          If you discover that your green bin has not been emptied on your scheduled collection day, please contact Customer Services via email customerservices@westberks.gov.uk or telephone 01635 519080 within 5 working days to report the missed collection of your bin(s). If our records indicate that there was no reason why your bin should not have been collected, the collection crew will aim to return to collect it within 2 working days of this being reported.

    4.7        This service intends to provide collections fortnightly. Collection times, days or periods may be varied. If a collection is to be changed or cancelled we will make all reasonable attempts to provide notification on-line e.g. via the Council’s website. Please see our website www.westberks.gov.uk/waste for changes and updates to garden waste collections.

    4.8          If collections are missed due to any unforeseen circumstance or adverse weather, attempts will be made to return and empty the bin(s) where practicable. In the event of sustained adverse weathersuch as severe snow, or an unforeseen circumstance of such severity that all waste collection services may be affected, the garden waste collection service may be suspended in order to redirect resources to assist with any missed general rubbish collections . There will be no refund for collections missed due to unforeseen circumstances or adverse weather suspensions. Service updates can be found at www.westberks.gov.uk/waste .

    4.9          The green bin remains the property of West Berkshire Council at all times.

     

    5.             Sharing bins

     

    5.1          Green bin(s) may be shared amongst neighbours. However, we will only collect garden waste from the green bin(s) displaying a valid subscription sticker.

     

    5.2          Any agreement made between neighbours to share green bins is a private arrangement. It is up to neighbours to decide who will purchase the subscription. The subscription will only be linked to one property. The green bin will be collected from outside the subscriber’s property. Neither West Berkshire Council nor the waste collector shall be responsible for any arrangements or disputes resulting from any such agreements between neighbours.

     

    5.3          As the subscriber you are responsible for compliance with these terms and conditions even if you share the green bin with your neighbours. This is because our agreement is with you.

     

     

    6.             Moving house

     

    6.1          If you move house within the West Berkshire area, the service can usually be transferred to your new property. It is your responsibility to request that your subscription be transferred. You will need to inform us of your moving date and change of address. You can do this at www.westberks.gov.uk/changeofdetails .

     

    6.2        When you leave your old address please remove the subscription sticker(s) from your green bin(s) and dispose of it, leaving all bins at your old property. All bins remain the property of West Berkshire Council. Where a new bin(s) is needed at your new West Berkshire address we will deliver them. A new sticker(s) will be issued via the post to your new West Berkshire address.

     

    6.3          You cannot transfer your subscription to someone else.

     

    6.4          If you move out of West Berkshire during the period of your subscription, we will not provide a refund for the unused months . You cannot take your bin out of the West Berkshire area. You will need to contact your bank to cancel your direct debit (if applicable). It would be helpful if you also informed us of your move.

    7.             Use of your personal data

    7.1          We will collect personal information for the purpose of processing your application, providing the garden waste collection service and where applicable for collecting payments. This information will be held in a secure manner.  We won't use your information for any other purpose without your permission. We won't hold it longer than we need to.

    7.2      We will treat any personal information by which you can be identified (e.g. name, address, email etc.) in accordance with the provisions of the Data Protection Act 2018. You can review our Privacy Notice online www.westberks.gov.uk/pngardenwaste .

    8.             Complaints

    8.1          Information about our complaints process can be found at www.westberks.gov.uk/complaints .

    9.             Interpretation

     

    9.1          In these terms and conditions “us” and “we” means the Council and “you” means the subscriber.

     

    West Berkshire District Council, Council Offices, Market Street, Newbury, RG14 5LD