Adult Social Care information leaflets
This page provides an overview of information leaflets and booklets related to Adult Social Care.
Contact our Adult Social Care team if you would like a paper copy or an alternative format or translation of any of these leaflets. You can also contact us to talk to someone about care and support.
Click the leaflet headings below to find further details:
![1_Adult Social Care]()
Adult Social Care - Working with you to understand your needs and circumstances

This leaflet explains the ways in which we help with care and support.
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Visit our adult care webpages here.
Leaflet owner: West Berkshire Council - Adult Social Care
![1_Adult Social Care - Easy Read]()
Adult Social Care - Working with you to understand your needs and circumstances - Easy Read

This leaflet explains the ways in which we help with care and support.
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Leaflet owner: West Berkshire Council - Adult Social Care.
![2_Adult Abuse is everybody's business]()
Adult Abuse is everybody's business

This leaflet explains what to do if you suspect a vulnerable adult is being abused.
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An easy read version is also available below.
Leaflet owner: West Berkshire Council - Adult Safeguarding Team
![3_Adult Abuse is everybody's business - Easy read]()
Adult Abuse is everybody's business - Easy Read

This leaflet explains what to do if you suspect a vulnerable adult is being abused.
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You can raise a safeguarding alert online.
Leaflet owner: West Berkshire Council - Adult Safeguarding Team
![4_Adult Social Care - Customer Charter]()
Adult Social Care - Customer Charter

What you can expect when you contact Adult Social Care - what our team will do and what we ask from you.
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Read our Adult Social Care customer charter here.
Leaflet owner: West Berkshire Council - Adult Social Care
![6_West Berkshire Autism Partnership Board]()
West Berkshire Autism Partnership Board

This pack is for adults who have either received a diagnosis of an Autism Spectrum Condition (ASC) or for people who haven't received a formal diagnosis but suspect they might be autistic. Knowing what information and support is on offer and how to find it can be difficult.
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Find autism support information here.
Leaflet owner: WB Autism Partnership Board.
![8_Care homes and agencies - Berkshire Care Directory - Oct 2024]()
Care homes and agencies - Berkshire Care Directory

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You can read about the Berkshire Care Directory and how to use it here.
Care Quality Commission monitor, inspect and regulate health and social care services. Find inspection reports including ratings to help with choosing the right care.
Booklet produced by Octagon for 6 Berkshire Unitary Authorities
![9_Care homes - West Berkshire Council]()
Care homes - West Berkshire Council

Use the links below to access information on the homes and leaflets.
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Find advice on care homes, residential homes and nursing homes here.
Leaflet owner: West Berkshire Council - Service Manager, Responsive Care Providers
![10_Carers Information Booklet-Do you look after someone]()
Carers Information Booklet - Do you look after someone?

Web version of information for carers booklet including Help for Carers from West Berkshire Council and other organisations including the Reading and West Berkshire Carers Partnership hub.
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Find support for carers information here.
Booklet owner: West Berkshire Council - Adult Social Care
![11_Carers Information gathering form - request an assessment]()
Carers Information gathering form - request an assessment

Carers assessments and working out what support you need. This document provides a range of questions/prompts that may help you consider your caring role.
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Booklet owner: West Berkshire Council - Adult Social Care
![31 Charges for your social care]()
Charges for your social care

Use the links below to access copies of the leaflets.
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Find out about charges for your care here.
See below for information on direct payments.
Leaflets owner: West Berkshire Council - Adult Social Care Financial Assessment and Charging Team
![Image of Easy Read Leaflet - Guidance Notes - ASC charging]()
Charges for your social care - Easy Read

This leaflet explains how we work out if you should pay towards your care and support.
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It is a combined Easy Read version of:
- Guidance Notes - Charging for residential and nursing care homes
- Guidance Notes - Charging for non-residential care services
Leaflet owner: West Berkshire Council - Adult Social Care Financial Assessment and Charging Team
![13_Complaints - we are listening]()
Complaints - we are listening

How to complain about or comment on adult social care services.
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Download the leaflet above, or complete the complaints form online. Find out more about care complaints here
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Leaflet owner: West Berkshire Council - Adult Social Care Complaints
![14_Complaints - easy read version]()
Complaints - Easy Read version

How to complain about or comment on adult social care services.
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Leaflet owner: West Berkshire Council - Adult Social Care Complaints
![15_Deputyship - Support to complete forms]()
Deputyship - Support to complete forms

Staff in West Berkshire Council's Deputyship Team can offer support to complete the Deputyship application form if you are unable to complete the form.
There is a cost for this service.
- Deputyship Application - £408
Email: deputyship@westberks.gov.uk.
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Find out more about managing someone else's finances here.
Leaflet owner: West Berkshire Council - Adult Social Care - Senior Deputyship Officer
![22_Personal Budgets info from West Berkshire Council]()
Direct Payments from West Berkshire Council

Use the links below to access information leaflets
Direct Payments and other ways to use your Adult Social Care Personal Budget.
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Find out more about direct payments online here.
Leaflet owner: West Berkshire Council - Adult Social Care Direct Payments team
![22_Personal Budgets info from West Berkshire Council - Easy Read]()
Direct Payments from West Berkshire Council - Easy Read

This leaflet explains about Direct Payments for adults in Easy Read format.
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Find out more about direct payments online here.
Leaflet owner: West Berkshire Council - Adult Social Care Direct Payments team
![16_Disabled Facilities Grants]()
Disabled Facilities Grants

Disabled Facilities Grants (DFGs) of up to £30,000 are available for work that's 'necessary and appropriate' to help a disabled person live more independently in their own home. The grants are available to both home owners and private tenants.
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Telephone: 01635 519680.
Find out more about Disabled Facilities Grants here.
Leaflet owner: West Berkshire Council - Home Improvement Agency Officer
![17_Emotional Wellbeing - Your pocket guide to local Mental Health Services]()
Emotional Wellbeing - Your pocket guide to local Mental Health Services

A leaflet which folds down to a credit size card.
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Find general health and wellbeing resources here.
Leaflet owner: West Berkshire Council - Rachel Johnson, Communities and Wellbeing.
![18_Extra care housing schemes]()
Extra care housing schemes

Use the links below to access copies of the leaflets
Providing modern accommodation, on-site care and support facilities for people with a social care need.
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Leaflet owner: Respective Housing Associations.
![19_Extra care housing and associated costs]()
Extra care housing and associated costs

There are three parts to the cost of living in an extra care scheme:
- cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
- service charge, payable to the housing provider - for home maintenance and communal facilities
- care and support costs, payable to West Berkshire Council
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Find out about extra care housing online here.
Leaflet owner: West Berkshire Council - Adult Social Care Financial Assessment and Charging team
![A screen shot of the first page of our hospital discharge leaflet.]()
Hospital discharge - care after leaving hospital in West Berkshire

A leaflet that explains what happens with your care after you leave hospital.
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Find out more about leaving hospital online here.
Leaflet owner: West Berkshire Council - Adult Social Care Joint Care Provider team
![20_Managing with Deafness and Hearing Loss]()
Managing with Deafness and Hearing Loss

An information handbook for deaf and hard of hearing residents of West Berkshire.
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Call Sensory Needs Team on 01635 503704.
Email: sensoryneeds@westberks.gov.uk.
Find out more about our Sensory Needs Team online here.
Leaflet owner: West Berkshire Council - Adult Social Care Sensory Needs team
![21_Managing with Sight Loss]()
Managing with Sight Loss

An information handbook for Visually Impaired residents of West Berkshire.
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Call Sensory Needs Team on 01635 503704.
Email: sensoryneeds@westberks.gov.uk.
Find out more about our Sensory Needs Team online here.
Leaflet owner: West Berkshire Council - Adult Social Care Sensory Needs team
![23_Resources Centres - WBC]()
Resources Centres - WBC

Use the links below to access Centre information & leaflets.
/ 01635 520150.
/ 01488 682601.
/ 0118 943 2074.
Find out more about day centres online here.
Leaflet owner: West Berkshire Council - Resource Centre Managers.
![5_Shared Lives]()
Shared Lives

Some people may need help to live independently and stay well. This leaflet explains what West Berkshire Shared Lives means for people in West Berkshire.
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Find out more about Shared Lives online here.
Leaflet owner: West Berkshire Council - Shared Lives team
![A screen shot of the front page of our easy read Shared Lives Service User Guide.]()
Shared Lives Scheme Guide - Easy Read version

Some people may need help to live independently and stay well. This Easy Read leaflet explains what West Berkshire Shared Lives is and how the service works.
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Find out more about Shared Lives online here.
Leaflet owner: West Berkshire Council - Shared Lives team
![A screen shot of the first page of our easy read Shared Lives GDPR Guide.]()
Shared Lives - GDPR Guide - Easy Read

Some people may need help to live independently and stay well. This Easy Read leaflet explains how West Berkshire Shared Lives keeps your information.
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Find out more about Shared Lives online here.
Leaflet owner: West Berkshire Council - Shared Lives team
![30_Single Handed Care Service]()
Single Handed Care service

This leaflet explains how our team can deliver a person-centred assessment of an individual's moving and positioning needs with the aim to enable one carer to deliver their care.
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Leaflet owner: West Berkshire Council - Adult Social Care Review team
![24_Technology Enabled Care (TEC)]()
Technology Enabled Care (TEC) Monitoring and Response Service

Telecare, monitoring and response services to help support vulnerable people at home.
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Find out more about TEC online here.
What is the best system for you? The Which website provides good information along with NHS England website.
Leaflet owner: West Berkshire Council - Adult Social Care
![25_Adult Social Care Transitions Team Information]()
Adult Social Care Transitions

Transition planning for disabled young people.
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Use this link to access the Local Offer.
Information available on the West Berkshire Directory.
Find out about adult care transitions online here.
Leaflet owner: West Berkshire Council - Adult Social Care Transitions team
![Transitions Leaflet - Easy Read]()
Adult Social Care Transitions - Easy Read

Transition planning for disabled young people.
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Use this link to access the Local Offer.
Information available on the West Berkshire Directory.
Find out about adult care transitions online here.
Leaflet owner: West Berkshire Council - Adult Social Care Transitions team
![26_Your right to know]()
Your right to know - Requesting personal information under the Data Protection Act 1998

This handout explains your rights, as a user of Council services, how to access your personal information and to be provided with information about the uses to which it is put.
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Leaflet owner: West Berkshire Council - Legal Services
![West Berkshire Directory Leaflet]()
West Berkshire Directory

The West Berkshire Directory is a free online services guide bringing together information about local support, community groups, organisations and activities in West Berkshire.
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Click here to open the West Berkshire Directory site.
Leaflet owner: West Berkshire Council - Adult Social Care/Family Information Service
![27_What do we do with your data]()
What do we do with your data?

We collect information to help us to arrange your care. We only share your information with organisations we work with to meet your needs
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Click here to find out more about how Adult Social Care use the data you give us.
Leaflet owner: West Berkshire Council - Adult Social Care