Adult Social Care information leaflets

Contact our Adult Social Care team if you would like a paper copy or an alternative format or translation of any of these leaflets. You can also contact us to talk to someone about care and support.

Adult Social Care - Working with you to understand your needs and circumstances

This leaflet explains the ways in which we help with care and support.

Adult Social Care Services - Working with you to understand your needs and circumstances - Large Print version [1MB] .

Adult Social Care Services - Working with you to understand your needs and circumstances - A5 Booklet version [141KB] .

Visit our adult care webpages here.

Leaflet owner: Adult Social Care.

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Adult Social Care - Working with you to understand your needs and circumstances - Easy Read

This leaflet explains the ways in which we help with care and support.

Adult Social Care Services - Working with you to understand your needs and circumstances - Easy Read [354KB] .

Leaflet owner: Adult Social Care.

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Adult Abuse is everybody's business

This leaflet explains what to do if you suspect a vulnerable adult is being abused.

Safeguarding Adults Leaflet - A5 booklet [1MB] .

An easy read version is also available below.

Leaflet owner: Safeguarding Team.

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Adult Abuse is everybody's business - Easy Read

This leaflet explains what to do if you suspect a vulnerable adult is being abused.

Safeguarding Adults Easy Read Leaflet [830KB] .

You can raise a safeguarding alert online.

Leaflet owner: Safeguarding Team.

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Adult Social Care - Customer Charter

What you can expect when you contact Adult Social Care - what our team will do and what we ask from you.

Adult Social Care - Customer Charter - Large Print [787KB] .

Read our Adult Social Care customer charter here.

Leaflet owner: Adult Social Care.

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West Berkshire Autism Partnership Board

This pack is for adults who have either received a diagnosis of an Autism Spectrum Condition (ASC) or for people who haven't received a formal diagnosis but suspect they might be autistic. Knowing what information and support is on offer and how to find it can be difficult.

Information for adults living with an Autism Spectrum Condition in West Berkshire [1MB] .

Find autism support information here.

Leaflet owner: WB Autism Partnership Board.

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Care homes and agencies - Berkshire Care Directory

Berkshire Care Directory [3MB] .

Care Quality Commission monitor, inspect and regulate health and social care services.  Find inspection reports including ratings to help with choosing the right care.

Booklet published for 6 Unitary Authorities.

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Care homes - West Berkshire Council

Use the links below to access information on the homes and leaflets.

Birchwood Care Home Brochure [388KB] .

Notrees Care Home Service User Guide [507KB] .

Willows Edge Care Home Service User Guide [407KB] .

Find advice on care homes, residential homes and nursing homes here.

Leaflet owner: Service Manager Responsive Care Providers.

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Carers Information Booklet - Do you look after someone?

Web version of information for carers booklet including Help for Carers from West Berkshire Council and other organisations including the Reading and West Berkshire Carers Partnership hub.

Information for Carers Booklet [2MB] .

Find support for carers information here.

Booklet owner: Adult Social Care.

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Carers Information gathering form - request an assessment

Carers assessments and working out what support you need. This document provides a range of questions/prompts that may help you consider your caring role.

Carers 'Understanding your Needs' Form [638KB] .

Booklet owner: Adult Social Care.

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Charges for your social care

Use the links below to access copies of the leaflets.

Guidance Notes - Charging for Non-Residential Care [743KB] .

Guidance Notes - Charging for Non-Residential Care - Large Print [734KB] .

Guidance Notes - Charging for Residential Care [720KB] .

Guidance Notes - Charging for Residential Care - Large Print [724KB] .

Care Home Top Up Payments [576KB] .

Guidance Notes - Deferred Payment [545KB] .

Extra Care Housing and Associated Costs Leaflet - Large Print [1MB] .

Find out about charges for your care here.

See below for information on direct payments.

Leaflets owner: Diane Herd.

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Charges for your social care - Easy Read

This leaflet explains how we work out if you should pay towards your care and support. 

Guidance Notes in Easy Read - charges for your care [1MB] .

It is a combined Easy Read version of:

• Guidance Notes - Charging for residential and nursing care homes
• Guidance Notes - Charging for non-residential care services

Leaflet owner: Diane Herd.

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Complaints - we are listening

How to complain about or comment on adult social care services.

Listening to Your Views - How to Complain About or Comment on Adult Social Care Services [147KB] .

Download the leaflet above, or complete the complaints form online. Find out more about care complaints here

.

Leaflet owner: Alison Lewthwaite.

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Complaints - Easy Read version

How to complain about or comment on adult social care services.

Easy Read Leaflet - How to Complain About or Comment on Adult Social Care Services [484KB] .

Leaflet owner: Alison Lewthwaite.

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Deputyship - Support to complete forms

Staff in West Berkshire Council's Deputyship Team can offer support to complete the Deputyship application form if you are unable to complete the form.

There is a cost for this service.

• Deputyship Application - £408

Email: deputyship@westberks.gov.uk.

Form to request support completing Deputyship [100KB] .

Find out more about managing someone else's finances here.

Leaflet owner: Senior Deputyship Officer.

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Direct Payments from West Berkshire Council

Use the links below to access information leaflets

Direct Payments and other ways to use your Adult Social Care Personal Budget.

Direct Payments for Adults - What You Need to Know - Large Print [1MB] .

Direct Payment Guide for Adults [249KB] .

Direct Payment Agreement for Adults [313KB] .

Find out more about direct payments online here.

Leaflet owner: Leanne Phillips.

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Direct Payments from West Berkshire Council - Easy Read

This leaflet explains about Direct Payments for adults in Easy Read format.

Easy Read Guide to Direct Payments [1MB] .

Find out more about direct payments online here.

Leaflet owner: Leanne Phillips.

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Disabled Facilities Grants

Disabled Facilities Grants (DFGs) of up to £30,000 are available for work that's 'necessary and appropriate' to help a disabled person live more independently in their own home. The grants are available to both home owners and private tenants.

Disabled Facilities Grant [1MB] .

Disabled Facilities Grant Leaflet - Large Print [1MB] .

Telephone: 01635 519680.

Find out more about Disabled Facilities Grants here.

Leaflet owner: Home Improvement Agency Officer.

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Emotional Wellbeing - Your pocket guide to local Mental Health Services

A leaflet which folds down to a credit size card.

Online mental health service directory June 2023 [3MB] .

Find general health and wellbeing resources here.

Leaflet owner: Rachel Johnson, Communities and Wellbeing.

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Extra care housing schemes

Use the links below to access copies of the leaflets

Providing modern accommodation, on-site care and support facilities for people with a social care need.

.

Alice Bye Court Extra Care Scheme Brochure [8MB] .

Audrey Needham House Extra Care Scheme Brochure [907KB] .

Leaflet owner: Respective Housing Associations.

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Extra care housing and associated costs

There are three parts to the cost of living in an extra care scheme:

• cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
• service charge, payable to the housing provider - for home maintenance and communal facilities
• care and support costs, payable to West Berkshire Council

Extra Care Housing and Associated Costs Leaflet - Large Print [1MB] .

Find out about extra care housing online here.

Leaflet owner: Diane Herd.

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Hospital discharge - care after leaving hospital in West Berkshire 

A leaflet that explains what happens with your care after you leave hospital.

Care after hospital discharge in West Berkshire [331KB] .

Find out more about leaving hospital online here.

Leaflet owner: Ann Tubbs.

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Managing with Deafness and Hearing Loss

An information handbook for deaf and hard of hearing residents of West Berkshire.

Handbook - Managing with deafness or hearing loss [608KB] .

Call Sensory Needs Team on 01635 503704.

Email: sensoryneeds@westberks.gov.uk.

Find out more about our Sensory Needs Team online here.

Leaflet owner: Helen Hickey.

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Managing with Sight Loss

An information handbook for Visually Impaired residents of West Berkshire.

Handbook - Managing with Sight Loss [573KB] .

Call Sensory Needs Team on 01635 503704.

Email: sensoryneeds@westberks.gov.uk.

Find out more about our Sensory Needs Team online here.

Leaflet owner: Helen Hickey.

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Resources Centres - WBC

Use the links below to access Centre information & leaflets.

Phoenix Centre Brochure [3MB] / 01635 520150.

Hungerford Resource Centre Brochure [3MB]  / 01488 682601.

Greenfield House Resource Centre brochure [3MB]  / 0118 943 2074.

Find out more about day centres online here.

Leaflet owner: Resource Centre Managers.

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Shared Lives

Some people may need help to live independently and stay well. This leaflet explains what West Berkshire Shared Lives means for people in West Berkshire.

What can Adult Placement Shared Lives do for you? [1MB] .

Find out more about Shared Lives online here.

Leaflet owner: Shared Lives Team.

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Shared Lives Scheme Guide - Easy Read version

Some people may need help to live independently and stay well. This Easy Read leaflet explains what West Berkshire Shared Lives is and how the service works.

West Berkshire Shared Lives Scheme Guide - Easy Read [5MB] .

Find out more about Shared Lives online here.

Leaflet owner: Shared Lives Team.

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Shared Lives - GDPR Guide - Easy Read

Some people may need help to live independently and stay well. This Easy Read leaflet explains how West Berkshire Shared Lives keeps your information.

West Berkshire Shared Lives Scheme GDPR Guide - Easy Read [2MB] .

Find out more about Shared Lives online here.

Leaflet owner: Shared Lives Team.

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Single Handed Care service

This leaflet explains how our team can deliver a person-centred assessment of an individual's moving and positioning needs with the aim to enable one carer to deliver their care.

Single Handed Care Leaflet - Large Print version [267KB] .

Single Handed Care Leaflet - A5 booklet version [662KB] .

Leaflet owner: Review Team, Adult Social Care.

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Technology Enabled Care (TEC) Monitoring and Response Service

Telecare, monitoring and response services to help support vulnerable people at home.

Technology Enabled Care (TEC) Monitoring and Response Service Leaflet [1MB] .

Technology Enabled Care (TEC) Monitoring and Response Service Leaflet - Large Print [87KB] .

Find out more about TEC online here.

What is the best system for you? The Which website provides good information along with NHS England website.

Leaflet owner: Adult Social Care.

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Adult Social Care Transitions 

Transition planning for disabled young people.

Adult Social Care Transition Team - Information Leaflet [727KB] .

West Berkshire Council's Adult Social Care Transitions Guide 'Preparing for Adulthood/Transition' [474KB] .

Use this link to access the Local Offer.

Information available on the West Berkshire Directory.

Find out about adult care transitions online here.

Leaflet owner: Magdelena Hove.

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Adult Social Care Transitions - Easy Read

Transition planning for disabled young people.

Adult Social Care Transitions Team - Information Leaflet in Easy Read [1MB] .

Use this link to access the Local Offer.

Information available on the West Berkshire Directory.

Find out about adult care transitions online here.

Leaflet owner: Magdelena Hove.

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Your right to know - Requesting personal information under the Data Protection Act 1998

This handout explains your rights, as a user of Council services, how to access your personal information and to be provided with information about the uses to which it is put.

Data Protection - Your Right to Know Leaflet [139KB] .

Leaflet owner: Legal Services.

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West Berkshire Directory

The West Berkshire Directory is a free online services guide bringing together information about local support, community groups, organisations and activities in West Berkshire.

Welcome to West Berkshire Directory [1MB] .

Click here to open the West Berkshire Directory site.

Leaflet owner: Adult Social Care/Family Information Service.

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What do we do with your data?

We collect information to help us to arrange your care.  We only share your information with organisations we work with to meet your needs

What do we do with your data in Adult Social Care [190KB] .

Click here to find out more about how Adult Social Care use the data you give us.

Leaflet owner: Adult Social Care.

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