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• Returns policies

  https://www.publicprotectionpartnership.org.uk/article/44174/Returns-policies

  Find out how to tell your customers about their legal rights and your goodwill returns policy when they buy goods from you In this guide, the words 'must' or 'm...

• Unfair contract terms

  https://www.publicprotectionpartnership.org.uk/article/44177/Unfair-contract-terms

  Contract terms are not binding on consumers unless they are fair This guidance is for England, Scotland and Wales If you wish to rely on the terms of the contra...

• Supplying services

  https://www.publicprotectionpartnership.org.uk/article/44176/Supplying-services

  Understand what your obligations are - under the Consumer Rights Act 2015 - when you supply services to a consumer In this guide, the words 'must' or 'must not'...

• Car boot sales

  https://www.publicprotectionpartnership.org.uk/article/44182/Car-boot-sales

  There are different requirements when selling at car boot sales, depending on whether or not you are a 'trader' in the eyes of the law Although the United Kingd...

• Company and business names

  https://www.publicprotectionpartnership.org.uk/article/44183/Company-and-business-names

  Understand the law regarding your business trading name; there are particular rules that only apply to 'companies' This guidance is for England, Scotland and Wa...

• Antiques and antiquities

  https://www.publicprotectionpartnership.org.uk/article/44180/Antiques-and-antiquities

  Selling antiques or antiquities? You must take great care that you do not mislead consumers or other businesses. In this guide, the words 'must' or 'must not' a...

• Accurate descriptions

  https://www.publicprotectionpartnership.org.uk/article/44179/Accurate-descriptions

  The law prohibits the giving of false or misleading information to consumers, but what does this mean? This guidance is for England, Scotland and Wales Traders ...

• Consumer contracts: general

  https://www.publicprotectionpartnership.org.uk/article/44185/Consumer-contracts-general

  The rules when you form contracts, including how they are made In this guide, the words 'must' or 'must not' are used where there is a legal requirement to do (...

• Consumer contracts: on-premises sales

  https://www.publicprotectionpartnership.org.uk/article/44187/Consumer-contracts-on-premises-sales

  The rules when you form contracts on your business premises, including information requirements In this guide, the words 'must' or 'must not' are used where the...

• Internet auction sites and marketplaces

  https://www.publicprotectionpartnership.org.uk/article/44192/Internet-auction-sites-and-marketplaces

  Special rules apply when selling over the internet via an auction site or marketplace (as opposed to your own website) In this guide, the words 'must' or 'must ...

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