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• Persistent and Prolific Complaints Handling Procedure (Adobe pdf files)

  https://citizen.westberks.gov.uk/media/37236/Persistent-and-Prolific-Complaints-Handling-Procedure/pdf/Persistent_and_Prolific_Complaints_Handling_Procedure_April_2026.pdf?m=1775744410097

  Persistent & Prolific Reference: WBC/SS/ SE/0117 Version No: 5 Complaints Handling Issue Date: June 2014 Procedure Document Control Document Ref: WBC/SS/SE/0117...

• Council support for people with a learning disability

  https://citizen.westberks.gov.uk/learning-disability-support

  How we can help to support people with a learning disability.

• Council support for people with physical disabilities

  https://citizen.westberks.gov.uk/physical-disability-support

  How we can help to support people with physical disabilities, including occupational therapy.

• Adult Social Care: Customer Charter

  https://citizen.westberks.gov.uk/asc-customer-charter

  What you can expect when you contact us.

• Contact the Access, Planning and Trading Team

  https://citizen.westberks.gov.uk/contact-access-planning-trading-team

  Contact details for the Access, Planning and Trading Team in the Education Service

• Mental health

  https://citizen.westberks.gov.uk/mentalhealthandwellbeing

  Information about looking after your mental health and where to get support for adults.

• Paying for adult care: an introduction

  https://citizen.westberks.gov.uk/paying-adult-care-introduction

  An short introduction to paying for adult social care and a summary of the different options.

• Care at home and care agencies

  https://citizen.westberks.gov.uk/careathome

  Information about getting care in your own home, what options you have and what care agencies and personal assistants are.

• Sensory needs (sight and hearing loss)

  https://citizen.westberks.gov.uk/sensoryneeds

  Support for people of any age with significant or clinically diagnosed sight and/or hearing loss.

• Support for carers: where to start

  https://citizen.westberks.gov.uk/carers-support-start

  A helpful quick guide for to where to go for support if you are a carer.

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