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• Payment surcharges

  https://www.publicprotectionpartnership.org.uk/article/44201/Payment-surcharges

  In most cases, surcharges for electronic or card payments are not permitted; where allowed, surcharges based on the payment method are subject to restrictions I...

• Motor vehicle servicing and repairs

  https://www.publicprotectionpartnership.org.uk/article/44197/Motor-vehicle-servicing-and-repairs

  Make sure you meet consumers' expectations when carrying out vehicle servicing and repairs This guidance is for England, Scotland and Wales Consumers put their ...

• Package travel and holidays

  https://www.publicprotectionpartnership.org.uk/article/44200/Package-travel-and-holidays

  Guidance on the legal requirements concerning organisers and retailers of package holidays and related travel arrangement contracts made with consumers Although...

• Property descriptions: sale or let

  https://www.publicprotectionpartnership.org.uk/article/44202/Property-descriptions-sale-or-let

  What you need to know about applying descriptions to a property In this guide, the words 'must' or 'must not' are used where there is a legal requirement to do ...

• Protection from unfair trading - from April 2025

  https://www.publicprotectionpartnership.org.uk/article/44204/Protection-from-unfair-trading-from-April-2025

  When dealing with consumers, you must ensure that you act fairly; you must provide accurate information and avoid business practices that are unfair, misleading...

• Protection from unfair trading

  https://www.publicprotectionpartnership.org.uk/article/44203/Protection-from-unfair-trading

  When dealing with consumers, you must ensure that you act fairly; you must provide accurate information and avoid business practices that are unfair, misleading...

• Providing price information

  https://www.publicprotectionpartnership.org.uk/article/44205/Providing-price-information

  When selling goods and providing services, in most circumstances, the consumer must be informed of the selling price in writing In this guide, the words 'must' ...

• Online sales of age-restricted products

  https://www.publicprotectionpartnership.org.uk/article/44199/Online-sales-of-age-restricted-products

  Selling certain goods to young people is illegal; understand your obligations as an online retailer This guidance is for England and Wales Selling age-restricte...

• Returns policies

  https://www.publicprotectionpartnership.org.uk/article/44206/Returns-policies

  Find out how to tell your customers about their legal rights and your goodwill returns policy when they buy goods from you In this guide, the words 'must' or 'm...

• Holidays and travellers with disabilities

  https://www.publicprotectionpartnership.org.uk/article/44370/Holidays-and-travellers-with-disabilities

  This guidance is for England, Scotland and Wales The Equality Act 2010 protects those people with defined 'protected characteristics' from unlawful discriminati...

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